Frequently Asked Questions
Quiet, honest answers.
If you have a question we haven't covered here, just message us — we usually reply on WhatsApp within an hour.
Still have questions?
We're a small team — every message comes to a real person. We'd genuinely love to hear from you, even if it's just to say hi or ask something simple.
Message us on WhatsApp
Usually replies within one hour during the day.
💬 Open WhatsAppHow does pricing work? Why don't I see prices on tours?
Every tour we run is custom-built around your group size, dates, hotel location, and interests — so a fixed price would be misleading. Tell us what you're thinking and we'll send a transparent, itemised quote within 24 hours. No commitment, and we'll match any honest competitor's price.
Do I need to pay a deposit to book?
No deposit required to receive a quote or hold tentative dates. If you decide to confirm, we'll send a small deposit link (typically 20%) to lock in the date, with the balance paid in cash or card on the tour day. We accept payment in PHP, USD, JPY, or via card.
What's your cancellation policy?
Free cancellation up to 24 hours before the tour. If something comes up — illness, flight delay, change of plans — just send us a message. We've never charged a cancellation fee for a real reason.
Are the tours really 100% private?
Yes. We run one party per day, per tour. You'll never share a boat, van, or guide with strangers. Just your group, your guide, your pace.
What languages do your guides speak?
All our guides speak fluent English by default. Japanese-speaking (日本語) guides are available on request — just mention it when you book and we'll arrange it. Our team also includes Misaki, a native Japanese-speaking liaison from Kobe, who can help coordinate. We also speak Cebuano and Tagalog locally.
Can you accommodate dietary restrictions?
Absolutely. Halal, vegetarian, vegan, gluten-free, and allergy-conscious meals are all easy to arrange — just mention it when you book. Cebu has surprisingly good options for plant-based travellers.
Is hotel pickup included?
Yes — pickup and drop-off are included with every tour, from any hotel in Cebu City, Mactan, or major resort areas. If you're staying further out, just let us know and we'll arrange it (usually with a small additional fuel charge).
Are the tours suitable for children?
Most are. Whale sharks, island hopping, fishing, and Bohol are excellent for kids. Canyoneering has age and height minimums (typically 8+ and 130cm). We adjust pace and stops for families with little ones — and we love guiding families.
What about elderly travellers or limited mobility?
We've guided travellers in their 80s. Tours like the Cebu City heritage walk, Bohol countryside, and gentle island hopping are very accessible. We'll adapt any tour to your comfort level — please let us know your needs and we'll plan thoughtfully.
Do you provide travel insurance?
Basic accident insurance is included on all tours. For trip cancellation, medical evacuation, or comprehensive coverage, we recommend buying personal travel insurance from your home country before arrival.
What if it rains on my tour day?
Cebu is tropical — short rain showers are normal year-round. We adjust the schedule (visit indoor sites first, take longer lunches) and most tours continue. If a typhoon is forecast and we feel it's unsafe, we reschedule or refund 100% — your safety always comes first.
Can you arrange airport transfers separately?
Yes. We offer one-way and return airport transfers in our private vans, even if you're not booking a tour with us. Reasonable rates, friendly drivers, and we monitor your flight in case of delays.
Do you handle hotel bookings?
We can recommend hotels we trust at every budget level, but we don't book hotels for you (we want you to keep control of your accommodation). If you'd like us to suggest a hotel, mention your budget and preferences and we'll send three honest options.
What's the best month to visit Cebu?
March to May is the driest and warmest. November to February is slightly cooler with very pleasant weather. June to October is the wet season with shorter, intense showers — but also fewer crowds, lusher landscapes, and lower hotel rates. We run tours year-round.
How do I contact you fastest?
WhatsApp is fastest — we usually reply within an hour during daylight hours (Cebu time, GMT+8). Email replies take up to 24 hours. LINE works for Japanese guests. Phone calls are welcomed if you're already in Cebu.
Ready to experience Cebu?
Send a quick inquiry and we'll quietly build your perfect private itinerary within 24 hours — completely free, no commitment.